HAVEN OF DOUGLAS
1400 NORTH SAN ANTONIO AVENUE, DOUGLAS, AZ, 85607 · 4809354300
Nursing HomeMedicare CertifiedMedicaid Certified
4.0
★★★★☆
Overall Rating
Health Inspection
3.0
Staffing
4.0
Quality Measures
5.0
60
Licensed Beds
4.0
Staffing Rating
Haven of Douglas earns an overall 4-star rating, which puts it above average compared to nursing homes across the country. That composite score is shaped by three separate pieces: health inspections, staffing levels, and quality measures, each carrying its own weight in the final picture. The health inspection rating comes in at 3 stars, meaning the facility is roughly average in terms of the number and seriousness of citations found during state inspections. It is not a red flag, but it does suggest there is some room for improvement on the compliance side. Staffing lands at 4 stars, which is a good sign. That score reflects how many hours of nursing care residents receive relative to the number of people living there, so above-average staffing generally means your loved one is less likely to wait long for help and more likely to get consistent attention from nurses and aides.
The standout here is the 5-star quality measures rating, the highest possible score. This rating is based on 15 clinical indicators like how well the facility manages pain, prevents pressure sores, supports residents' mobility, and handles other real day-to-day health outcomes. A perfect score there tells you that, on paper, residents at Haven of Douglas are experiencing strong health results. When you put it all together, the overall 4-star rating reflects a facility that performs especially well where it matters most, which is in actual resident health outcomes, with solid staffing to back that up, even if the inspection history is just middle-of-the-road.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during a typical day shift, and does that number change on nights and weekends?
2. If my loved one needs help getting to the bathroom, how quickly is someone expected to respond, and how do you track whether that's actually happening?
3. Can you show me the most recent state inspection report, and walk me through any deficiencies that were cited and what you did to fix them?
4. How often do residents see the same aides and nurses rather than temporary or agency staff, and how has that changed over the past year?
5. If my family member has a fall, a medication error, or a sudden health change, what happens in the first hour and how will you make sure I find out right away?
6. What does a typical Tuesday look like for a resident who isn't in physical therapy and doesn't have family visiting that day?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.