South Mountain Post Acute
8008 S. JESSE OWENS PARKWAY, PHOENIX, AZ, 85042 · 6022432780
Nursing HomeMedicare CertifiedMedicaid Certified
4.0
★★★★☆
Overall Rating
Health Inspection
4.0
Staffing
1.0
Quality Measures
5.0
124
Licensed Beds
1.0
Staffing Rating
South Mountain Post Acute holds a 4-star overall rating from CMS, which means it performs above average when all the pieces are weighed together. That overall number is a composite built from three separate ratings, and it is worth looking at each one individually because they tell very different stories. The health inspection rating comes in at 4 stars, meaning state inspectors found fewer or less serious problems here than at most facilities, which is a good sign that the day-to-day environment meets and exceeds basic safety and care standards. The quality measures rating is the strongest of the three at 5 stars, reflecting much better than average outcomes across 15 clinical indicators like wound care, fall rates, and resident mobility, suggesting that residents are genuinely receiving effective care.
The one area that stands out as a concern is staffing, which sits at just 1 star. This means nurses are spending significantly fewer hours per resident compared to the national average. Even at a facility with strong inspection results and excellent clinical outcomes, low staffing levels can translate to longer wait times for assistance, less one-on-one attention, and added pressure on the staff who are there. It is worth asking the facility directly about their staffing ratios and how they handle nights and weekends. The high overall rating is encouraging, but the staffing score is something families should bring up in a conversation before making a final decision.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during the day shift and the night shift, and has that number changed in the past year?
2. How often do residents see the same aides and nurses from week to week, and what is your current staff turnover rate?
3. Can you walk me through exactly what happens if a resident falls, has a medical emergency, or shows signs of a new infection, from the moment staff notice something is wrong to when the family is contacted?
4. How do residents who have trouble speaking up for themselves get their needs heard, and can you give me a recent example of a concern a resident raised and how it was handled?
5. What does a typical Tuesday look like for a resident who does not have any therapy appointments scheduled that day, and how much time do residents spend outside their rooms?
6. Has this facility been cited for any deficiencies in the past two years, and if so, what specific changes did you make to fix the problem?
"For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida)."
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.