SURPRISE HEALTH AND REHABILITATION CENTER

Surprise Health and Rehabilitation Center holds an overall 5-star rating from CMS, which is the highest possible score. That overall rating is a composite built from three separate scores, and it is worth understanding what each one tells you. The health inspection rating is a perfect 5 stars, meaning state inspectors found very few or no serious violations during their visits, which is a strong sign that the facility is being run safely and by the book. The quality measures rating is also 5 stars, reflecting excellent outcomes across 15 clinical indicators like wound care, fall rates, and medication management, essentially showing that residents are receiving effective, attentive care. The staffing rating, however, comes in at 2 stars, which is below average. This means nurses are spending fewer hours per resident compared to most facilities, and that is something families should ask about directly, since lower staffing levels can affect how quickly residents get help and how much one-on-one attention they receive day to day. The good news is that despite the staffing gap, the facility's strong inspection and quality outcomes suggest that residents are still doing well overall. That said, if your loved one has complex medical needs or requires frequent assistance, it would be worth asking the facility how they manage staffing during peak hours and overnight shifts. A 5-star overall rating is genuinely impressive, but no single number tells the whole story, and a conversation with the staff directly will help you get a clearer picture of what daily life looks like there.