Dolphin Pointe Health Care Center
5355 DOLPHIN POINT BLVD, Jacksonville, FL, 32211 · 9374348820
Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-17
3.0
★★★☆☆
Overall Rating
Health Inspection
3.0
Staffing
4.0
Quality Measures
4.0
146
Licensed Beds
4.0
Staffing Rating
Dolphin Pointe Health Care Center holds an overall 3-star rating from CMS, which puts it in the average range compared to other nursing homes nationally. That overall score is a composite of three separate ratings, and it's worth looking at each one individually because they tell different parts of the story. The health inspection rating, also 3 stars, reflects findings from state inspections, meaning the number and seriousness of any citations the facility received landed in the average range. Not a red flag, but not a standout either. The staffing rating comes in at 4 stars, which is a genuine positive. It means nurses are spending more time with residents than you'd typically see, and that kind of hands-on attention can make a real difference in day-to-day care. The quality measures rating also sits at 4 stars, based on 15 clinical indicators like fall rates, pressure wounds, and other health outcomes, suggesting residents are generally doing well on the measures that matter most physically.
The fact that the overall rating is 3 stars even with two 4-star components comes down to how CMS weights and combines the pieces, with health inspections carrying significant influence in the final score. For families, the takeaway is that Dolphin Pointe shows real strengths in staffing and resident health outcomes, while the inspection history brings the overall average down a bit. It would be worth asking the facility directly about any recent inspection findings so you have a clear picture of what was cited and how they responded.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant typically care for during the day shift, and how does that number change at night and on weekends?
2. How long have your charge nurses and CNAs been working here, and what does your staff turnover look like over the past year?
3. If my loved one has a fall or a sudden change in condition overnight, what exactly happens, and how quickly would someone contact our family?
4. Can you walk me through what a typical Tuesday looks like for a resident who needs help with bathing, meals, and getting around?
5. How do you handle a resident who refuses care or becomes upset, and who on your staff is trained to manage those situations?
6. When was the last time this facility was cited by the state, what was it for, and what did you change as a result?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.