Riverwood Center
2802 PARENTAL HOME ROAD, Jacksonville, FL, 32216 · 9047210088
Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-17
2.0
★★☆☆☆
Overall Rating
Health Inspection
2.0
Staffing
3.0
Quality Measures
3.0
240
Licensed Beds
3.0
Staffing Rating
Riverwood Center holds an overall 2-star rating from CMS, which places it below average compared to other nursing homes nationwide. That overall rating is a composite of three separate scores, and since the health inspection rating carries the most weight in the formula, a low score there tends to pull the overall number down even when other areas look better.
The health inspection rating of 2 stars is the most pressing concern here. It reflects findings from state inspections, including how many citations the facility received and how serious those violations were. A below-average score in this area means inspectors identified more problems, or more significant ones, than what you would typically see at a comparable facility. On the brighter side, staffing and quality measures both earned 3 stars, meaning Riverwood Center is right around average on both fronts. The staffing score tells you that nurses are spending a reasonable amount of time with residents relative to how many people live there, and the quality measures score reflects middling outcomes across 15 clinical indicators like falls, infections, and pain management. For families, the takeaway is that day-to-day care appears to be in an acceptable range, but the inspection history warrants a closer look before making a decision.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during the day shift, and does that ratio change at night or on weekends?
2. How long have your charge nurses and CNAs been working here on average, and what does staff turnover look like over the past year?
3. If my loved one has a concern or feels unsafe, what is the step-by-step process for reporting it, and can you show me where that information is posted for residents?
4. How do you handle a situation where a resident's condition changes overnight, and who makes the call to notify the family?
5. Can you walk me through what a typical weekday looks like for a resident who isn't scheduled for therapy, from the time they wake up to when they go to bed?
6. What were the findings from your most recent state inspection, and is there anything on that report you are currently working to correct?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.