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Vivo Healthcare University

3648 UNIVERSITY BLVD S, Jacksonville, FL, 32216 · 9047337440

Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-17
4.0
★★★★☆
Overall Rating
Health Inspection
3.0
Staffing
2.0
Quality Measures
5.0
117
Licensed Beds
2.0
Staffing Rating
Vivo Healthcare University holds an overall 4-star rating from CMS, meaning it performs above average compared to nursing homes nationwide. That overall score is a composite that weighs three separate areas, and the picture here is a mixed one. The health inspection rating sits at 3 stars, which is average, suggesting the facility has had a typical number of citations from state inspectors, nothing alarming but not a standout record either. The staffing rating is the weakest piece at 2 stars, meaning nurses are spending below-average time with each resident compared to similar facilities, which is worth asking about directly if consistent hands-on care is a priority for your loved one. The bright spot is the quality measures rating, a perfect 5 stars, reflecting that across 15 clinical indicators, things like wound care, fall rates, and medication management, residents are experiencing very strong health outcomes. So how does a facility with below-average staffing still land at 4 stars overall? Quality measures carry significant weight in the final calculation, and Vivo's top-tier outcomes in that area pull the composite score up. For families, this suggests that despite the staffing numbers, residents appear to be doing well clinically. Still, it is worth having a conversation with the facility about how they manage care with a leaner staff, and whether they have plans to improve in that area.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during the day shift, and how does that number change at night and on weekends? 2. How long have your nursing staff been working here, and what is your average staff turnover rate over the past year? 3. Can you walk me through exactly what happens if a resident falls or has a medical emergency in the middle of the night? 4. What does a typical day look like for a resident who needs help with bathing, meals, and getting around, from the time they wake up until they go to bed? 5. How do you handle a situation where a family member has a complaint or concern about the care their loved one is receiving, and can you give me a recent example of how that was resolved? 6. What does your most recent state inspection report say, and where can I read the full findings for myself? For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings

CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.

A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.

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Data sourced from CMS Care Compare. Last updated via nightly pipeline.