De Luna Health And Rehabilitation Center
9310 FOWLER AVE, Pensacola, FL, 32514 · 9417803581
Nursing HomeMedicare CertifiedMedicaid Certified
5.0
★★★★★
Overall Rating
Health Inspection
5.0
Staffing
3.0
Quality Measures
3.0
90
Licensed Beds
3.0
Staffing Rating
De Luna Health and Rehabilitation Center holds a 5-star overall rating from CMS, which is the highest possible score. That top-line number is a composite of three separate ratings, and it's worth understanding what each one tells you. The 5-star Health Inspection rating is the strongest signal here - it means state inspectors have found very few problems at this facility, and any issues they did find were minor. That's a meaningful sign that the facility is being run responsibly and that oversight is taken seriously. The Staffing and Quality Measures ratings both come in at 3 stars, which puts them squarely in the average range nationally. The staffing score reflects how many hours of nursing care residents receive relative to the number of people living there - average means families shouldn't expect an unusually high level of hands-on attention, but it's not a red flag either. The Quality Measures score, based on 15 clinical indicators like pain management, mobility, and infection rates, similarly lands in the middle of the pack.
So how does an average staffing and quality score add up to a 5-star overall rating? CMS weighs the Health Inspection score heavily in its formula, so an exceptionally clean inspection record can lift the overall rating significantly. For families, that means De Luna's standout strength is its compliance and safety track record. If consistent nurse availability or specific clinical outcomes are top priorities for your loved one's care, it's worth asking the facility directly about those areas during a visit - the overall stars are a great starting point, but the individual scores help you ask the right questions.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant typically care for during the day shift, and how does that number change at night and on weekends?
2. How long have your charge nurses and CNAs been working here, and what does your staff turnover look like over the past year?
3. Walk me through what a typical day looks like for a resident - what time do they wake up, when do they eat, and how much say do they have in their own schedule?
4. What happens when a resident falls or has a medical emergency in the middle of the night, and who specifically is responsible for making that call to the family?
5. Can you show me your most recent state inspection report, and can you explain any deficiencies that were cited?
6. How do you handle a situation where a resident or family member raises a complaint about their care - who do they talk to, and how do you follow up to make sure the issue was actually resolved?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.