Willowbrooke Court At Azalea Trace
10100 HILLVIEW DR, Pensacola, FL, 32514 · 8504785200
Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-19
5.0
★★★★★
Overall Rating
Health Inspection
5.0
Staffing
5.0
Quality Measures
4.0
24
Licensed Beds
5.0
Staffing Rating
Willowbrooke Court At Azalea Trace earned a perfect 5-star overall rating from CMS, which is built from three separate scores that each measure something different about the facility. The health inspection rating looks at how many citations the facility received during state inspections and how serious those citations were, and a 5-star score here means inspectors found very few, if any, problems. The staffing rating reflects how many hours of nursing care residents receive relative to the number of people living there, and earning 5 stars tells you that this facility dedicates significantly more nurse time per resident than most. The quality measures rating is based on 15 clinical and physical health outcomes, things like whether residents are experiencing falls, pressure sores, or declines in daily functioning, and a top score here signals that residents are faring very well on those health benchmarks.
When all three pieces come together into a single overall rating, Willowbrooke Court At Azalea Trace lands at 5 stars across the board, which is about as reassuring a picture as a family can find. It suggests that the facility is not just well-staffed on paper but is also translating that care into real, positive outcomes for residents, all while maintaining a strong track record with state inspectors. That combination is relatively rare, and for families weighing their options, it means this facility consistently performs at the highest level in the areas that matter most.
💼 Navigating costs for a loved one? Speak with an elder law attorney.Find one free →
Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during the day shift, and does that number change at night or on weekends?
2. If my loved one needs help getting to the bathroom, how quickly can they expect someone to respond when they press the call button?
3. Will my family member have the same caregivers most days, or does the staff rotate frequently between residents?
4. What happens if a resident falls or has a medical emergency overnight, and who on staff is qualified to respond in that moment?
5. Can you show me the most recent state inspection report, and can you walk me through any violations and what you changed as a result?
6. What does a typical Tuesday look like for a resident here, from the time they wake up to the time they go to bed?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
🚛 Planning a move for a family member? Senior relocation specialists.Get quotes →
Data sourced from CMS Care Compare. Last updated via nightly pipeline.