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FloridaWinter HavenNursing HomesWinter Haven Health And Rehabilitation Center

Winter Haven Health And Rehabilitation Center

202 AVE O NE, Winter Haven, FL, 33880 · 8632933103

Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-19
2.0
★★☆☆☆
Overall Rating
Health Inspection
2.0
Staffing
3.0
Quality Measures
3.0
140
Licensed Beds
3.0
Staffing Rating
Winter Haven Health And Rehabilitation Center holds an overall 2-star rating from CMS, which means it falls below average compared to other nursing homes nationally. That overall score is a composite of three separate ratings, and the health inspection piece carries the most weight in pulling it down. A 2-star health inspection rating tells you that state surveyors found a higher-than-average number of citations, or more serious ones, during their visits to the facility. That's worth paying attention to, because those inspections look at real conditions inside the building, from how staff handles medications to how residents are treated day to day. The staffing and quality measures ratings both land at 3 stars, which puts the facility at roughly average on those fronts. The staffing score reflects how many hours of nursing care residents receive relative to the number of people living there, so an average score means families can expect a fairly typical level of nurse availability, though not exceptional. The quality measures score is based on 15 clinical indicators like how often residents experience falls, pressure wounds, or declines in mobility, and sitting at average there suggests outcomes are neither notably better nor worse than most facilities. The takeaway for families is that the day-to-day care metrics are middling, but the inspection history is a real concern that deserves a closer look before making a decision.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during a typical day shift and a typical night shift? 2. What happens when a resident falls, and can you show me the records of how many falls have occurred here in the past six months? 3. How do you handle a situation where a resident is in pain or distress and their family cannot be reached right away? 4. If I visit at different times of day or on weekends, will I see the same staff members caring for my loved one, or does that change frequently? 5. Can you walk me through exactly what a normal weekday looks like for a resident who needs help with bathing, meals, and getting around? 6. What is your process when a resident or family member reports a complaint, and how do you make sure it actually gets resolved? For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings

CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.

A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.

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Data sourced from CMS Care Compare. Last updated via nightly pipeline.