WILLOWS OF NEW CASTLE

Willows of New Castle is a for-profit, corporate-owned skilled nursing facility located at 1023 N 20th St in New Castle, Indiana (ZIP 47362), within Henry County. The facility is certified for both Medicare and Medicaid and operates with 95 certified beds. It can be reached by phone at (765) 529-9694. The facility holds an overall CMS star rating of 2 out of 5, which falls below the national average of 3.0 stars. CMS star ratings are calculated based on three component domains: health inspections, staffing levels, and quality measures. Willows of New Castle received a health inspection rating of 3 stars, placing that component at the national average. Its staffing rating of 1 star is notably below average, indicating lower reported staffing levels relative to similarly sized facilities nationwide. The quality measure rating of 2 stars also falls below the national average, reflecting performance on clinical indicators tracked by CMS across resident populations. Willows of New Castle is certified to accept both Medicare and Medicaid as payment sources, making it accessible to a broad range of residents who rely on federal and state insurance programs. Individuals and families seeking placement should confirm current bed availability and specific coverage details directly with the facility, as acceptance of individual insurance plans and private pay arrangements may vary. When considered against national benchmarks, Willows of New Castle presents a mixed profile across its three CMS rating components. Its health inspection score aligns with the national average, while its staffing and quality measure scores fall below that threshold, contributing to an overall 2-star rating. The staffing component, rated at 1 star, represents the most significant area of divergence from national norms. These ratings reflect data reported to CMS and are updated periodically as new inspection and staffing information becomes available. Prospective residents and their families are encouraged to review the most current CMS Nursing Home Care Compare data alongside any additional state inspection reports when evaluating this or any long-term care facility.