BROTHERS OF MERCY NURSING & REHABILITATION CENTER
10570 BERGTOLD ROAD, CLARENCE, NY, 14031 · 7167596985
Nursing HomeMedicare CertifiedMedicaid Certified
5.0
★★★★★
Overall Rating
Health Inspection
4.0
Staffing
4.0
Quality Measures
5.0
240
Licensed Beds
4.0
Staffing Rating
Brothers of Mercy Nursing & Rehabilitation Center earns an overall 5-star rating, which is a composite picture built from three separate scores. The health inspection rating comes in at 4 stars, meaning state inspectors found fewer and less serious citations than most facilities, a good sign that the home is generally well-run and maintaining safe conditions. Staffing also sits at 4 stars, reflecting that nurses are spending more time with residents than the typical facility, which in practical terms means your loved one is less likely to wait long for help and more likely to receive attentive, personalized care. The quality measures rating is a full 5 stars, the highest possible, based on 15 clinical and physical health outcomes tracked across residents, things like whether residents are maintaining mobility, avoiding infections, or experiencing unnecessary decline. That top score suggests the care residents actually receive is translating into genuinely better health results.
The overall 5-star rating ties all three pieces together, and it is worth noting that a strong quality measures score carries real weight here. Even with the inspection and staffing ratings coming in at a solid 4 rather than a perfect 5, the exceptional outcomes data helps push the overall rating to the top tier. For families, that combination is reassuring, it suggests a facility that not only looks good on paper during inspections but is actually delivering care that keeps residents healthier and functioning better over time.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during the day shift, and how does that number change at night and on weekends?
2. How long have your nurses and aides been working here on average, and what is your staff turnover rate over the past year?
3. Can you walk me through exactly what happens if a resident falls or has a medical emergency in the middle of the night?
4. How do you handle a situation where a resident or family member complains that something is wrong with the care being provided?
5. What does a typical day actually look like for a resident who needs help with bathing, meals, and getting around, from the time they wake up to the time they go to sleep?
6. Has this facility received any citations or fines from state inspectors in the past two years, and if so, what changed as a result?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.