Aviata At Harts Harbor
11565 HARTS RD, Jacksonville, FL, 32218 · 9047511834
Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-19
3.0
★★★☆☆
Overall Rating
Health Inspection
2.0
Staffing
3.0
Quality Measures
5.0
180
Licensed Beds
3.0
Staffing Rating
Aviata At Harts Harbor holds an overall 3-star rating from CMS, which puts it in the average range nationally. That composite score is shaped by three separate ratings, and it is worth looking at each one on its own since they tell very different stories. The health inspection rating comes in at 2 stars, meaning inspectors found more or more serious problems than you would see at a typical facility. That is worth paying attention to, since state inspections look closely at safety, care practices, and how well the facility follows regulations. The staffing rating is 3 stars, which is average and suggests residents are getting a fairly typical amount of nurse time relative to the number of people living there. Where Aviata really stands out is in quality measures, earning a perfect 5 stars. That rating is based on 15 clinical indicators like how well the facility manages pain, prevents pressure sores, and supports residents' physical functioning. A 5-star score there means residents are experiencing genuinely strong health outcomes.
So when you put it all together, the overall 3-star rating reflects a bit of a mixed picture. The clinical outcomes are excellent, which is a meaningful sign of day-to-day care quality. The inspection history, though, suggests some areas of concern that are worth asking the facility about directly. Before making a decision, it would be reasonable to ask staff about any recent inspection findings and what steps they have taken to address them.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant typically care for during the day shift, and how does that number change at night and on weekends?
2. How long have your charge nurses and CNAs been working here on average, and what does your staff turnover look like over the past year?
3. If my loved one falls or has a medical emergency at 2 a.m., walk me through exactly what happens from the moment staff find out to the moment a family member is notified.
4. What does a typical Tuesday look like for a resident who is mobile and social, and how does it differ for someone who is mostly in their room?
5. Can you show me the most recent state inspection report, and can you explain any deficiencies that were cited and what you changed because of them?
6. If my loved one's condition declines and the current level of care is no longer enough, how does that conversation happen, and who makes the call about what comes next?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.