Palm Garden Of Jacksonville
5725 SPRING PARK ROAD, Jacksonville, FL, 32216 · 9047336954
Nursing HomeMedicare CertifiedMedicaid CertifiedUpdated 2026-05-19
3.0
★★★☆☆
Overall Rating
Health Inspection
3.0
Staffing
3.0
Quality Measures
4.0
120
Licensed Beds
3.0
Staffing Rating
Palm Garden of Jacksonville holds an overall 3-star rating from CMS, which means it performs at an average level compared to nursing homes across the country. That overall score is built from three separate ratings, each measuring something different about the facility. The health inspection rating comes in at 3 stars, reflecting an average number and severity of citations found during state inspections - nothing that stands out as especially alarming, but not a particularly clean record either. Staffing is also rated 3 stars, meaning the amount of nursing time available per resident falls right around the national middle, which is worth keeping in mind if your loved one has more complex care needs. The brightest spot here is the 4-star quality measures rating, which looks at 15 clinical and physical health outcomes for residents - things like how well the facility manages pain, prevents pressure sores, or supports mobility. Scoring above average there is a meaningful sign that residents are generally experiencing solid day-to-day health outcomes.
Taken together, this is a facility that performs consistently in the middle of the pack across most areas, with a genuine strength in clinical outcomes. For families, that quality measures score is encouraging because it reflects what actually happens to residents over time. At the same time, it would be worth asking the facility directly about staffing levels on different shifts, since an average staffing score can sometimes mask thinner coverage during nights or weekends.
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Questions to ask when visiting
1. How many residents does each certified nursing assistant care for during a typical day shift, and does that number change on evenings and weekends?
2. How long have most of your nursing staff been working here, and what do you do when a shift goes understaffed?
3. Can you walk me through exactly what happens if a resident falls or has a medical emergency in the middle of the night?
4. How do you handle a resident who refuses a meal, misses activities, or seems withdrawn - what steps does the staff actually take?
5. When a resident's condition changes, how quickly does a family member get a phone call, and who makes that call?
6. Can I come back unannounced on a weekday afternoon and walk through the common areas and dining room?
For more guidance on evaluating facilities, see our guide to [questions to ask when choosing a Florida nursing home](/blog/questions-to-ask-before-choosing-a-nursing-home-in-florida).
About CMS Star Ratings
CMS assigns 1–5 star ratings to Medicare and Medicaid-certified nursing homes based on three domains: health inspections, staffing levels, and quality measures. The overall rating is a weighted composite.
A 5-star overall rating does not guarantee excellence in every domain — inspect each sub-rating independently. Data is updated quarterly.
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Data sourced from CMS Care Compare. Last updated via nightly pipeline.